PRIVACY POLICY

Privacy Policy

Walking On Waves

Walking On Waves is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, make a booking, or get in touch with us.

1. Who We Are

Walking On Waves

Website: https://walking-on-waves.com

For any privacy-related questions, you can contact us via the details on our website.

2. What Information We Collect

We may collect and process the following information:

  • Name

  • Email address

  • Phone number

  • Booking details (lesson type, date, number of participants)

  • Medical information you choose to provide (e.g. allergies or conditions relevant to surf lessons)

  • Payment-related information (processed securely via third-party providers — we do not store card details)

  • Any information you submit via contact or booking forms

3. How We Use Your Information

We use your information to:

  • Process and manage bookings

  • Communicate with you about lessons, changes, or cancellations

  • Ensure participant safety during surf lessons

  • Respond to enquiries

  • Meet legal and insurance requirements

  • Improve our services and website

We only use your data where there is a legitimate reason to do so.

4. Medical Information

Any medical information you provide is used solely for safety purposes during surf lessons. This information is treated as confidential and is only shared with instructors where necessary.

5. Marketing Communications

We will only send marketing emails if you have opted in.

You can unsubscribe at any time by using the link in our emails or by contacting us directly.

6. Sharing Your Information

We do not sell or rent your data.

We may share your information with:

  • Instructors working for Walking On Waves (where necessary for lesson delivery or safety)

  • Trusted service providers (e.g. booking systems, email providers such as Google Workspace)

  • Legal or regulatory authorities if required by law

7. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You can control or disable cookies through your browser settings.

8. Data Storage and Security

We take reasonable steps to protect your personal data and store it securely. Access to your information is limited to those who need it to perform their role.

9. How Long We Keep Your Data

We only keep your personal data for as long as necessary to:

  • Fulfil bookings and services

  • Meet legal, insurance, and accounting obligations

When data is no longer needed, it is securely deleted.

10. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where legally possible)

  • Object to or restrict certain processing

To exercise any of these rights, please contact us.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.