Walking on Waves (WOW) organise all the services offered in our literature and promotional matter. These terms and conditions describe the commitment between WOW and yourself concerning your booking. These terms and conditions form the basis of the contract between you and WOW.

Payment details

Except for group bookings (see below) full payment for your activity is usually required at the time of booking. We process your payment only once availability of your activity is confirmed. Payments can be made by credit or debit card or by cheque (payment details are available on request).

Group bookings

When the total cost of a group booking exceeds £500, with the prior agreement of WOW, a deposit of 50% of the total price of the activity (calculated to the nearest pound) is payable at the time of booking. Final balances are due 6 weeks before the activity date. If the balance is not received in accordance with the above, we reserve the right to treat the booking as cancelled and retain the deposit paid. Where such group bookings are made within 6 weeks of the activity date, the full amount should be made at the time of booking.

WOW accepts group bookings on the understanding that the person making the booking is authorised to do so and accepts these Booking conditions on behalf of all the members of the group.

Availability

All activities are offered subject to availability. Ideally you should make bookings at least 2 weeks in advance and longer in advance for peak season. Bookings should not be considered confirmed until you receive confirmation in writing, by e-mail, or by phone from us.

Minimum numbers

Some of our activities need a minimum number of clients to attend and these are identified in the activity details description on our website or by our sales staff, together with an appropriate deadline. If any such minimum is not reached by that deadline, WOW reserves the right to cancel the activity and will give a full refund.

Age and Health Restrictions

For safety reasons, some activities may have certain age and health restrictions. When booking, we ask that you declare any medical conditions relating to yourself or the people covered by your booking. We cannot accept any responsibility for any condition not disclosed.

Arrival time

If you have problems on the day, e.g. running late, illness etc. please call WOW. We reserve the right to cancel the activity if we think you are significantly late (15 minutes or more being significant for most activities) and no refund may be offered.

Weather etc.

Most activities take place regardless of weather conditions. In the unlikely event we think the weather or other relevant conditions are totally unsuitable for the activity you wish to take part in, we shall make every effort to suggest alternative dates or issue a credit voucher for the amount you paid for you cancelled activity. Credit vouchers can be redeemed at any time within one year from issue and for any activity.

Complaints

Any complaints must be notified to WOW on the day so that attempts can be made to resolve any problems there and then.

Cancellation and alterations

We reserve the right to reschedule the timings or location of any activity or to make minor changes and will contact you with full details of any such alteration. In the event that we have to cancel your activity, due to the unavailability of the activity provider, insufficient numbers or any other factors beyond our/your control, you are welcome to choose an alternative activity of the same value (or make up the difference) or we will refund all monies.

We will make every effort to arrange any changes you request after your booking has been confirmed. Any changes are subject to availability.

We cannot accept the cancellation of a booking by you unless we receive written notice from the person who signed or e-mailed the Booking Form. To cover our expenses, the following cancellation charges apply:

More than 6 weeks in advance: £10 pp admin fee
6 weeks to 4 weeks in advance… 25% of total price
4 weeks to 2 weeks in advance… 50% of total price
Less than 2 weeks… Full price

Please note that where your booking includes accommodation, different cancellation charges may cover the accommodation element of your package. You will be advised of these and any other terms and conditions at the time of booking.

Our responsibilities

WOW cannot accept responsibility unless you or any member of your party suffer as a result of any proven failure to perform, or improper performance of, any part of our contract with you by any of our employees, agents or sub-contractors (providing they were carrying out work authorised by us).

We cannot accept any responsibility where any injury, damage or loss resulted from; any act or omission of the person or persons affected, any act or omission of a third party not connected with your activity and which were not foreseen or unavoidable, an event which neither WOW nor the activity provider could have foreseen or avoided even with all due care.

Except for claims for personal injury or death, we limit the maximum amount we may have to pay you to the price paid in respect of each person affected.

Your responsibilities

WOW takes safety very seriously and has high standards of both quality and safety. However outdoor activities, by their very nature, do contain some element of risk and it is a condition of booking that our clients understand this. For all our outdoor activities, we recommend that clients take out their own personal accident insurance cover.

In the interests of safety, you undertake to follow the advice of your instructor, and act sensibly and prudently at all times. Instructors reserve the right not to complete an activity with clients who may be deemed to be under the influence of alcohol or drugs or otherwise unfit to participate in the activity.

When you book with us, you accept responsibility for your own property and any equipment issued as part of a lesson or for hiring. You accept responsibility for any damage or loss caused by you or any member of your party and indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions.

Activity Participation

It is your responsibility to ensure that you are fit enough to undertake your chosen activity. WOW strongly advises against alcohol and/or drugs being consumed whilst you are undertaking an activity. WOW is not responsible for any accidents, illnesses or loss of any activity days as a result of alcohol and/or drug consumption.

Disclaimer Notice

All our activities are physical and demanding sports, which obviously have inherent hazards associated with them. Whist WOW takes all necessary precautions to try and ensure the safety of all participants, unfortunately accidents could occur in consequence.

WOW accepts no responsibility whatsoever for any loss or injury resulting from any persons’ involvement in activities. Furthermore, it is understood and agreed that individuals participate at their own risk.

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